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Returns & Exchanges
At Great Jones, we want you to love every piece of cookware in your kitchen. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Items
Carefully place your unused cookware in its original packaging to ensure it stays protected during transit.
3
Attach the Label
Download and print your prepaid shipping label, then securely affix it to the outside of your package.
4
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed once the items are inspected at our warehouse.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing